Please do post your technical queries on our Forums for assistance. That’ll help us and others see that we’ve got the answers! James showing the procedure to remove the ink system failure from a HP Photosmart printer, in this video we use the C8180 model.Please like this video and su. Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, If the information I've provided was helpful, Scroll down and click on HP contact options - click on Get phone number.Scroll down to "Still need help? Complete the form to select your contact options".Enter Product number or select to auto detect. ![]() Please follow the procedure mentioned below to contact our phone support. You can contact our phone support for any trade-in options. If you are using an older computer, recommend you check for compatible drivers for your computer before going for a new printer. Personally, I would recommend you go for a new printer looking at the age of the printer. The choice of whether purchasing the printhead or to go for a new printer is yours to decide. I understand that the issue persists even after performing the suggested steps. Hi I am the It looks like you were interacting with but he is out of the office today so I'll take over from here. Please feel free to let me know how it goes. If the printer continues to have the ink system failure error then please perform the steps (Step 1 to Step 6) as described in detail from this link. If the printer doesn’t power ON then please manually power it ON. Reconnect the power cable to print and the printer should power ON by itself. The printer should be directly connected to the wall outlet and not to a surge protector.Press and hold the printer’s power button for 15 seconds.Disconnect any other cables if connected the printer.Disconnect the power cable from the printer while the printer is still ON.Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: Have you tried to restart the printer and check?.Did any changes take place on the printer, like cartridge replacement, etc?.I would like to know the following information to assist you better: I understand that you have an HP Photosmart Plus e-All-in-One Printer - B210a and ou get an ink system failure error on it. I came across your post and would like to help. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet. ![]() DesignJet, Large Format Printers & Digital Press 1 Information Need Windows 11 help Check the information on compatibility, upgrade, and available fixes from HP and Microsoft.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Let's try these steps:ġ) Make sure this printer is plugged into a direct wall, not a surge protectorĢ) Remove the printhead and all of your ink cartridges from the printer and close the doorģ) Remove the power cord from the back of the printer (Do no press the power button)Ĥ) Clean the electrical contacts, refer to step 4 from this document.ĥ) Clean the printhead, refer to step 6 from this document.ĥ) Plug the power cord back into the printerĦ) Wait for the printer to turn on completely, then install the printhead and ink cartridges. Power resetting the printer and performing a cartridge and printhead cleaning may resolve the issue. This is a great place to get support, find answers and tips to your technical queries. Chinese you for being a part of HP Forums.You could look at the HP Parts Store for the printhead, search by part number CN642a. Normally I would offer this HP document: 'Missing or Failed Printhead' Message Displays on the Control Panel, but it seems you have done all of those steps. Business PCs, Workstations and Point of Sale Systems It is a shame when a printer has issues such as this, so soon after end or warranty date. ![]()
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